Government Market Overview

Sivad Business Solutions focus in Government is to offer technology solutions to create efficiencies for the various departments of city and county Government. Some of the departments where we are experienced include:

-Elections
-Probate
-Tax assessors
-Finance
-Land records
-Utilities

OUR MISSION?  To look at current work processes and find ways to increase productivity while decreasing time to complete the job.

Below are recurring benefits seen by our Government customers:

-A digital back up of all important and historical documents in the event of a disaster.
-Solutions to help stay in compliance with state and federal regulations.
-Better and quicker service to their customers.
-A more efficient workforce due to a decrease in the time and labor needed to complete work.
-The creation of self-service opportunities for the public.

An overview of the impact one of our solutions had on a County Department

County Elections Office – The Elections office in Georgia was facing new challenges as the state changed the way voters could vote. The main change extended absentee voting to 45 days and allowed for voters to vote absentee for any reason. For the Elections Office this increased the strain on its existing employees to complete the absentee process. The biggest challenge was how to complete signature verification on the increased number of absentee ballot applications they received. This could number in the thousands and each verification took 5 – 10 minutes to complete. The only option the Elections Office had was to add temporary employees to complete the job. In some counties this was not possible due to budget constraints, leaving the employees to work long excessive hours to complete the job.

Sivad met with various Elections Offices to get a better understanding of the issue. Sivad found that the signature verification process was a very manual task requiring employees to physically go to multiple places to find the information they needed. Once the information / documents were gathered and a signature verification was made, copies were then made of some of the documents gathered and the originals were put back into storage. After a ballot was issued and mailed, the returning mailed ballot had to go through the same signature verification process again to have the vote counted.

Once Sivad fully understood the problem facing Elections Offices they were able to offer a solution that included the conversion of all the paper voter registration cards to a digital imaged format. Sivad was also able to show the Elections Offices how they could do a side-by-side electronic comparison of documents for much quicker signature verification.

The outcome was a signature verification process that once took 5 – 10 minutes now took 30 seconds to complete. There was no longer a need to make copies of documents which also saved on paper costs. The Sivad solution enabled some of our Elections Office customers to reduce their need for temporaries by half.

What do Solutions from Sivad look like?

-Document management for electronic file storage.
-Workflow to automate the current manual flow of work within county offices.
-Electronic forms for customer self-service, reduction in paper, and reduction in data entry.
-Scanning services to offload the labor of turning paper into digital images.
-Data analytics for quicker and better informed decisions.
-Specific voting solutions for advanced and absentee voting.

Why has Sivad been successful?

-We have taken the time to learn and understand the challenges each county office faces.
-We made a decision from the beginning that we were in it for the long haul and that long term relationships with our county customers was our most important priority.
-We offer flexible solutions at an affordable price.
-We strive to offer solutions that do not change a current county office’s processes, but automates them for better efficiencies.
-Service to our customers no matter what they need.

[To learn more, email Ron Davis to arrange a conversation...]