Ron Davis riffs on how to begin the arduous process of finding the bottlenecks that are slowing down your organization:
The keys to identifying the bottlenecks?
1. Start small.
2. Start with identifying just one broken process, not the whole organization at once.
3. Talk to your people. Don’t just assume.
4. Study and understand every detail of your day-to-day administration. Most executives don’t know these details.
5. When your people say “this is the way we’ve always done it” – treat this as code to better understand if this process is broken.
Once you start, it becomes easier to identify other broken down processes. And finally, create a culture where people are rewarded for suggesting ways to make business processes more efficient.
This will go a long way to making your organization better, faster, more efficient, and more profitable!
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Suzanne Leveille from OpenNotes: Improving the communication between doctor and patient!
A pleasure to welcome Suzanne Leveille to the program today. Suzanne is a professor of nursing at The University of Massachusetts-Boston, and the research director for OpenNotes. OpenNotes is an initiative that invites patients to review their visit notes written by their doctors, nurses, or other clinicians. As a patient, you have the right to [...] (read more)
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